TypePad Customer Support has responded to your ticket 'Billing error'.
Hi Maxine,
Thanks for the note. When I checked your account today, it shows that your billing ran successfully last night and your account is now up to date.
Please let us know if there is anything else we can do for you.
Thanks,
Kymberlie
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Hmm. "Please let us know if there is anything else we can do for you" could have been more accurately rephrased "We apologise for incorrectly accusing you of failing to pay your account", but never mind, Petrona seems to have been reprieved. By the way, I have now added "tracking" to the comments of Petrona posts, one of Typepad's new features. I don't feel very well-disposed to them just at the minute, but I suppose I'll say thank you when I'm feeling a bit better.
Result! I always suspected that anyone that crossed you would be taking their life into their hands.
Now, keep on blogging...er, please.
Posted by: Bill Liversidge | 08 November 2007 at 22:26
Welcome back from the brink of that undiscover'd country from whose bourn no blogger returns.
Perhaps TypePad should have asked "Is there anything else we can do TO you?" Is TypePad based in the UK? I ask because its customer service appears to be modelled on that of American coroporations.
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Detectives Beyond Borders
"Because Murder Is More Fun Away From Home"
http://detectivesbeyondborders.blogspot.com/
Posted by: Peter | 08 November 2007 at 22:33
And geez, have you ever seen a more affected spelling of Kimberly than that?
===================
Detectives Beyond Borders
"Because Murder Is More Fun Away From Home"
http://detectivesbeyondborders.blogspot.com/
Posted by: Peter | 08 November 2007 at 22:35
Excellent news.
Posted by: Art Durkee | 09 November 2007 at 04:55
Thank you, all. Bill, I am glad I was not reduced to a kidnap plot against Mena Trott in exchange for Peterona. Peter, Typepad (Six Apart) is Californian through and through (hence imaginitive spelling of Kimberlie, presumably). If it were a UK company I would be dealing with customer services based in India (as one has to do with Amazon UK, not sure if you do for Amazon US). Typepad does actually have a responsive and usually helpful customer services system, unlike Blogger.
Thanks again, all. I was far too scared to get into my own domain, etc, though I know I should really do it.
Posted by: Maxine | 09 November 2007 at 08:51
Glad you survived to blog another day - the internet would have been much duller in your absence. I'm increasingly struck by the reluctance of large corporations - often including supposedly public service ones - to acknowledge any kind of responsibility for these matters. There's a kind of warped genius in their ability to imply that it must somehow have been the customer's fault all along...
Posted by: Michael Walters | 09 November 2007 at 09:41
Yes indeed, Michael. BT, my bank, Amazon, even the company I work for, seem to mean the opposite of "customer service" when it comes to customer service. My credit card company is so far exempt from this rule, as it is a John Lewis credit card, but I await with trepidation a decision from them to switch their phone system to a menu-based system outsourced to somewhere where one cannot converse with the people assigned to sort out the problem.
Posted by: Maxine | 09 November 2007 at 21:07
I have been caught in the hell of a menu-based phone system too many times to mention. I always hang up when the Muzak starts repeating itself.
By the way, I'm sure you've mentioned this before, but what motivated you to try Typepad in the first place? We use it for the newspaper blog at work, and, if you will pardon the use of the vernacular, it sucks.
Posted by: Dave K. | 10 November 2007 at 01:43